Florist Lambeth Privacy Policy

Name: LIKE A ROYAL
Brand: Florist Lambeth
Price: 85.00 GBP
Availability: InStock

Introduction

This Privacy Policy explains how Florist Lambeth processes, collects, uses, and safeguards your personal information. This policy applies to all customers who place orders for floral products and services from Florist Lambeth in Lambeth and surrounding districts. By using our services, you acknowledge and consent to the practices described in this policy.

What Personal Data We Collect

To fulfil your orders and provide a high-quality service, Florist Lambeth collects the following types of personal data from customers:

Contact information: Your name, delivery address, billing address, telephone number, and payment details.
Recipient details: Name, delivery address, and any notes for delivery.
Order history: Details of previous orders you have placed with us.
Communications: Any correspondence via phone or in writing regarding your order or our services.
Website usage information: Such as IP address, browser type, and device identifiers collected through necessary website functionalities. We do not use tracking or profiling cookies for marketing purposes.

Lawful Basis for Data Processing

We process your personal data only where permitted by law, and rely on the following lawful bases as defined by the General Data Protection Regulation (GDPR):

Contractual necessity: When you place an order, we use your data to fulfil our obligations to process, deliver, and complete transactions.
Legal obligation: We may be required to process information for accounting, tax purposes, or compliance with other legal requirements.
Legitimate interests: For improving our products and services, communicating with customers about orders, and addressing customer service enquiries, as long as these interests are not overridden by your rights.
Consent: If we use your information for certain marketing communications, we will request your explicit consent. You can withdraw this consent at any time.

How We Use Your Data

Florist Lambeth uses your personal information for the following purposes:

To manage and deliver your orders.
To contact you regarding your order, delivery updates, or customer service requests.
For processing payments and refund requests.
To maintain accurate records for legal, tax, or accounting obligations.
To improve our services and customer experience.

Data Retention

Your personal data is stored safely and confidentially. We retain your information only as long as necessary for the purposes described above:

Order information: Retained for up to seven years to comply with accounting and legal requirements.
Customer queries and communications: Retained for up to two years following the most recent correspondence.
Marketing consent: If you have agreed to receive marketing communications, we will retain your information until you withdraw consent or ask to be removed from our list.

After the relevant retention period, your information is securely deleted or anonymised so that it can no longer identify you.

Data Processors and Third Parties

Florist Lambeth may share your personal data with selected third-party service providers or data processors where necessary to fulfil your order and operate our business. These may include:

Payment processing companies for secure transaction handling.
Delivery partners to bring your order to your chosen address.
Accountants or legal professionals for regulatory and compliance obligations.

All processors and third parties are carefully chosen and required to comply with data protection regulations. They are only permitted to use your information for the services they provide to Florist Lambeth and not for their own purposes. We do not sell or share your personal data with third parties for marketing purposes.

International Data Transfers

Your personal information is stored and processed within the United Kingdom and the European Economic Area. If we ever need to transfer your personal data outside this area, we will ensure appropriate safeguards are in place in accordance with GDPR requirements.

Data Security

Florist Lambeth takes every reasonable measure to protect your personal information from unauthorised access, loss, misuse, or disclosure. We implement physical, electronic, and managerial procedures to safeguard the data we collect and store. Access to customer data is restricted to staff and processors who require it to perform their roles.

Your Rights Under GDPR

You have the following rights regarding your personal data held by Florist Lambeth:

Right to access: You can request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct or complete your data if it is inaccurate or incomplete.
Right to erasure: You can request that we delete your personal data, subject to certain legal obligations.
Right to restrict processing: You can ask us to limit our use of your data in specific circumstances.
Right to data portability: You may request your data in a portable format.
Right to object: You can object to our use of your data for certain purposes, such as direct marketing.
Right to withdraw consent: Where you have given consent for data processing, you can withdraw it at any time.
Right to lodge a complaint: If you believe your rights have been violated, you can lodge a complaint with the UK Information Commissioner’s Office.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, best practices, or our services. When we do, we will revise the “last updated” date at the top of this policy. Customers are encouraged to review this policy periodically to stay informed about how we protect and use your data.

Contacting Florist Lambeth

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us through the channels provided on our website or at our premises. We are committed to handling your requests promptly and transparently.