At Florist Lambeth, we take immense pride in providing only the freshest blooms to our valued customers. Serving both households and local businesses, our fresh Flowers guarantee ensures that every arrangement you order is hand-prepared with care and delivered at its peak condition. If something isn’t right with your order, please know that your satisfaction is our priority. Here’s everything you need to know about returns, refunds, and complaints.
We go to great lengths to ensure your flowers arrive in the freshest possible state. However, should you receive flowers that are visibly damaged on arrival or not up to our quality standards, please let us know as soon as possible on the day of delivery. We may request a photo of the damaged flowers to help us resolve the issue quickly and improve our service.
Florist Lambeth guarantees the freshness of every bouquet for a minimum of 5 days from delivery, provided flowers are cared for according to our guidelines. This means your flowers will arrive looking vibrant and beautiful, and stay fresh for days to come. If you find that your flowers do not meet this standard within the freshness window, contact us promptly so we can set things right.
If your flowers arrive damaged or do not reach you in prime condition, you may choose between a full refund or a replacement order, subject to our terms. The choice is yours, and we’re here to accommodate your preferences. Refunds are processed promptly and generally appear in your account within a few days, depending on your payment provider. If a replacement is preferred, we will arrange for new flowers to be delivered at the earliest convenient time for you.
We genuinely value feedback from our Lambeth customers, as it helps us continue to improve as your trusted local florist. If you have a concern or complaint about your order, please contact us with the details and, if possible, supporting photos. Our customer service team will acknowledge your complaint within one working day and work to resolve it as quickly as possible, usually within 48 hours.
Florist Lambeth is proud to serve both residential and commercial clients throughout the area with quality arrangements and attentive service. By upholding strong guarantees and a fair, transparent returns policy, we strive to give every customer complete peace of mind. If you ever have any questions about our returns and refunds policies or your delivered flowers, don’t hesitate to get in touch — we’re always here to help.
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