Welcome to Florist Lambeth. These Terms and Conditions (the "Terms") govern your use of our online flower delivery services, including all orders placed through our website. By placing an order for fresh flowers or related products, you agree to these Terms. These Terms apply to customers in Lambeth and the surrounding areas. Please read them carefully before making a purchase, as they outline important information about the order process, payments, cancellations, liability, and your legal rights.
Our online ordering system has been designed to make purchasing flowers for delivery across Lambeth as simple as possible. The process involves selecting your desired product(s), providing the necessary delivery information, and completing payment.
When you place an order, you will receive an order confirmation via our website and/or other provided communication methods. This confirmation acknowledges receipt of your order but does not constitute acceptance. Orders are only accepted once full payment is received and the products have been dispatched by our team.
We reserve the right to refuse or cancel orders at our sole discretion for reasons including, but not limited to: product unavailability, inability to process payment, suspected fraud, or where delivery to the specified address is not possible. Should we be unable to fulfil your order, we will notify you as soon as possible and issue a full refund if payment has already been taken.
Please ensure all details provided during the ordering process, particularly delivery information and recipient name, are accurate. Incorrect or incomplete information may result in delays or undelivered orders, for which we cannot be held responsible. Please double-check all details carefully before confirming your purchase.
All floral arrangements and products are subject to availability. In the event that any item is unavailable at short notice (for example, due to seasonal supply or unexpected demand), we reserve the right to substitute with an item of equal or greater quality and value. Where this occurs, we will make reasonable efforts to inform you in advance. Images on our website are for illustration purposes; actual arrangements may vary slightly depending on seasonal availability and the artistic interpretation of our floral designers.
We aim to ensure all descriptions, images, and prices on our website are accurate. However, inadvertent errors may occur. If we discover an error in the price or description of a product you have ordered, we will contact you promptly to inform you and offer the option to reconfirm your order, amend it, or cancel with a full refund.
Payment for all orders must be made in full at the time of ordering. We accept major credit and debit cards and any other payment methods specified on our website at checkout. Your order will not be processed or dispatched until payment has been authorised and cleared.
All prices displayed on our website are in British Pounds (£) and, unless otherwise stated, are inclusive of applicable VAT and standard delivery charges for the Lambeth area. Additional delivery charges may apply for requests outside standard delivery zones or for special timed deliveries. Any additional charges will be displayed before you confirm your order and are payable in advance.
If your payment is declined or cannot be processed for any reason, your order will not be accepted, and you will be notified. We take your privacy and security seriously and use secure, industry-standard technology to process all payments.
Our flower delivery service covers Lambeth and surrounding areas. We strive to deliver all orders on your requested date. While we make every effort to deliver at the requested time, delivery times cannot be guaranteed due to factors outside our control, such as traffic or extreme weather.
We offer standard and, where available, same-day or next-day delivery options. Delivery availability will be communicated during the checkout process. Please note that for same-day or next-day delivery, orders must be placed before the cut-off time stated on our website.
It is your responsibility to ensure the recipient is available at the delivery address during the scheduled date and time. If the recipient is unavailable, we will attempt to leave the flowers in a safe location or with a neighbour, and a delivery card may be left. We cannot accept liability for perishable goods once delivered as per instructions. In case of delivery to public places (such as office buildings, hospitals, hotels, or schools), delivery will be deemed completed when the order is delivered to a reception or appropriate on-site location.
If you wish to cancel or amend an order, please notify us as soon as possible after placing your order. As flowers are perishable and orders may be prepared or dispatched quickly, we can only accept order cancellations or amendments prior to the product being prepared or dispatched.
For most products and services, under the Consumer Contracts Regulations, you do not have the right to cancel once an order has been fulfilled and delivered due to the perishable nature of flowers. However, should you need to amend a delivery address or recipient details after placing your order, please contact us immediately. We will endeavour to accommodate your request where possible, but cannot guarantee changes can be made once the order is in progress.
If a cancellation is accepted before dispatch, a full refund will be issued to the original payment method. For any queries, please refer to our customer service policy as stated on our website.
Due to the perishable nature of flowers and plants, returns are generally not accepted. However, if your order is received in unsatisfactory condition or is incorrect, please notify us within 24 hours of receipt, including photographic evidence if possible. We will investigate and, where appropriate, offer a replacement or refund at our discretion.
Refunds, if granted, will be made using the original payment method and may take up to seven business days to appear in your account, depending on your payment provider. Our aim is to ensure all our customers are delighted with our flower delivery service in Lambeth. We handle all complaints professionally and in accordance with UK consumer law.
We will not be held liable for any indirect or consequential loss, damage, or expense (including loss of profits, business, or goodwill) arising out of any problem or delay relating to our flower delivery service, except where required by UK law.
Our liability for direct loss or damage as a result of our negligence or breach of these Terms is limited to the total value of your order. We are not responsible for failure to perform our obligations where such failure is a result of Acts of God (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, civil unrest, pandemic, governmental order, or any event that is beyond our reasonable control.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other matters for which it would be unlawful to exclude or attempt to exclude our liability.
You may be required to create an account or provide certain information in order to use our online flower delivery services. You agree to provide accurate and current information, and to update details as necessary. It is your responsibility to keep your account details and password secure. You are responsible for actions under your account unless we are notified that such activity is unauthorised.
We are committed to safeguarding your personal information in line with UK data protection laws (including the GDPR and Data Protection Act 2018). Please refer to our Privacy Policy for further details on how your data is collected, stored, and used.
All content on our website, including images, text, logos, designs, and other materials, is the property of Florist Lambeth or its licensors and is protected by UK copyright and intellectual property laws. You may not use, reproduce, modify, or distribute any content from our website without our express written permission.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms, the sale and purchase of products or services, or use of our online flower delivery service will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found by a court to be invalid, unlawful, or unenforceable, that provision will be deemed severed, and the rest of these Terms will remain in effect and enforceable.
From time to time, we may update these Terms to reflect changes in our services, customer feedback, or legal requirements. The most current version will always be available on our website. We encourage you to review these Terms regularly. Continued use of our website and services after any changes constitutes acceptance of the revised Terms.
These Terms apply to all customers who use Florist Lambeth's online flower delivery service throughout Lambeth and the surrounding areas. This document represents the entire agreement between you and us in relation to your use of our website and services, and supersedes any prior agreements or understandings.
If you have any questions or concerns regarding these Terms and Conditions, please contact our customer service team using the methods provided on our website.
Thank you for choosing Florist Lambeth for your online flower delivery needs in Lambeth and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Lambeth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Lambeth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
